Pansoft Support Centre

How can we help?

Log a support request and our Australian team will respond within the target time for its priority. Every request gets a ticket number so you can track it.

Open a Ticket

Report an issue or request help from our engineers.

Open a ticket →

Check Ticket Status

Use your email address and ticket number to see progress.

Check status →

Contact Us

Call (07) 5230 2004 or email helpdesk@pansoft.com.au.

Contact Pansoft →

Response times

Critical / Emergency1 hour, 24/7
High4 business hours
NormalNext business day
Low2 business days
Critical issue or cyber security incident? Call (07) 5230 2004 now, then log a ticket so we have the details. Business hours are Mon to Fri, 8:30am to 5pm AEST. Visit pansoft.com.au